Job Summary and Mission

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

As part of the Managed Security Services (MSS) team, this technical and customer-facing role provides support to the pre-sales process to showcase the scope and capability of our services, guide the customer to determine their needs, validate feasibility, recommend the right solution, and ultimately implement the cyber security solution.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

Vulnerability & Internal Infrastructure Management

• Conduct routine system health checks, backups, and capacity planning.
• Troubleshoot escalated issues to maintain uptime and performance.
• Analyze scan reports (e.g., Nessus) to identify and remediate vulnerabilities across internal infrastructure.
• Review and apply regular patching and system hardening for Windows and Linux environments.
• Maintain up-to-date documentation for configurations, processes, infrastructure, remediation and patching activities.
• Provide regular reporting on patching status, system health, and vulnerabilities.
• Collaborate with the Technical Services Lead, act as the go-to escalation point for complex technical issues and handle escalations effectively.

Technical Pre-Sales:

• Understands the technical services and technology solutions offered across the MSS portfolio, including but not limited to DDoS, WAF, CTI, and simulated phishing
• Provide specific technical expertise (or undertake investigation) to support the scoping and feasibility of security and network requirements (position solution capabilities and technical constraints to determine solution-fit and general feasibility)
• Translate technical complexity into clear deliverables and maintain alignment with scope and compliance standards
• Leverage internal or external technical documentation and pre-sales aids (presentations, etc.), or create them as required, and tailor them to the customer opportunity
• Present applicable materials, lead the scoping, setup, and execution of solution demonstrations and/or POC requirements, collaboration with vendors and internal teams.
• Engage with vendors to facilitate pre-sales activities and feasibility of customer requirements
• Validate technical feasibility, support sizing (effort estimation) requests, and provide recommendations to optimize the solution fit, customer value-add, and implementation
• Provide guidance in the procedures and timing to implement services
• Review RFI responses and commercial proposals to ensure alignment with technical feasibility, agreed scope, schedule and service capability

Service Implementation:

• Accountable and the Single Point of Contact (SPOC) for an assigned task
• Diligently perform technical tasks (allocated by the Technical Services Lead) for a defined technology/system to support customer engagement/service or internal requirements, including, but not limited to:
• Design, install, configure, administer, and monitor the solution
• Management of incidents and requests aligned with SLAs.
• Ensure tasks are executed in accordance with the applicable customer SLA following the SOP and quality and compliance guidelines
• Liaise with vendors, the customer, and third parties as necessary to ensure the successful implementation or ongoing operation of the security solution
• Timely reporting of status of assigned tasks, identify issues and risks, and escalate to the respective Engagement Coordinator and/or Technical Services Lead as applicable

General:

• Understand customer needs and translate (document requirements) into technical solutions
• Breakdown technical complexity and manage issues within a fast-paced customer-facing environment
• Respect the scope of the service/engagement, escalate potential changes immediately
• Document actions, consult the SOP, and escalate if in doubt
• Share learnings and support colleagues to maintain team and company results
• Work independently to deliver high quality solutions for engagement and operational tasks
• Actively maintain an up-to-date knowledge of cyber security trends, industry standards and compliance, seek opportunities to increase skills and experience with tools and techniques
• Provide input to support innovation, development, and the competitive advantage of the company's services
• Provide continual feedback on processes and technical learnings to support the development and implementation of resilient SOP, tools, documentation, and skills to simplify and optimize workflow, and ensure best practice, quality, and compliance adherence
• Collaborate with colleagues to share knowledge, support continuous improvement, and maintain high service quality

Working Hours:

• Monday to Friday:
• Flexible start time (select from 08:00 but no later than 09:30)
• 9 hours fixed working period including 1 hour lunchbreak
• Out of working hours support may be required (over-time/time-off compensation applicable)

Ideal Experience and Education:

• Minimum of 2 to 3 years technical work experience, specifically in cyber security, networks, and infrastructure
• IT security exposure and/or experience implementing or supporting solutions or working within a SOC environment is an advantage
• Networking fundamentals, minimum TCP/IP
• Understanding of LAN and WAN concepts
• Basic understanding in Routing and Switching protocols
• Experience with Firewall concepts and VPN technologies (IPSec and SSL)
• Wireless technologies and protocols know-how
• Installation and configuration of network security architectures
• Configuration of boxed solutions
• Microsoft OS and Office productivity tools experience
• University or similar desirable ideally in an IT discipline
• Advantageous to have:
• Hands on Experience with SOC, SIEM, Vulnerability management, Security Incident Response, in anti-malware, advanced threat protection, security devices log, IDS, IPS, Proxy etc.
• Windows and Linux host-based security configuration, network, and cloud-based security systems.
• Experience with Palo Alto, Barracuda, Cisco, Imperva, VMware, SolarWinds, ESET, VM Explorer products.

Language Skills

• Ability to communicate clearly and concisely, both orally and in writing, in English, as well as local language

Soft Skills

• Analytical approach and strong problem-solving skills
• Can work alone and follow detailed instructions
• Meticulous and disciplined to follow procedures
• Ability to simplify complexity, and create clear and structured documentation
• Team oriented
• Flexible can-do attitude and reliable
• Comfortable to engage colleagues and customers in a technical and business environment
• Professional and friendly approach and appearance
• Willingness to work out of hours and travel if required

Who we are

wizlynx group is an ethical, trustworthy, and vendor agnostic Swiss Cyber Security provider. Our customers rely on us to effectively protect their business and trade secrets against any form of cybercrime, such as malware outbreak, malicious insiders, cyberattacks, cyber espionage, data leakage, and more.

We live and breathe Cyber Security! For this reason, we have designed a service portfolio that covers the entire risk management lifecycle to ensure our customer benefits the most from our passion and experience, but primarily to maximize their protection.

Our Cyber Security Services rely on highly skilled security professionals and penetration testers with long-lasting experience, both in defense and offense, while holding the most recognized certifications in the industry.

Apply now if you think you are a good match! We will respond to let you know what the next steps are, but in the meantime feel free to check us out: https://www.wizlynxgroup.com/