Job Summary and Mission

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider. Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value-added and innovative Cyber Security services.

As part of our team, this position will provide onsite technical support to end-users, ensuring the continuous and efficient operation of IT systems, hardware, and peripherals. Resolve Level 1 incidents, perform preventive and corrective maintenance, and ensure customer satisfaction through timely and professional service

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following:

• Respond to and resolve onsite technical incidents related to hardware, software, networks, and peripherals.
• Log and track service tickets in the incident management tool.
  
• Perform basic diagnostics and escalate issues requiring Level 2 or Level 3 support.
  
• Install, configure, and update operating systems (Windows 10/11, macOS, etc.) and authorized software.
  
• Manage IT equipment and component inventory, ensuring proper labeling and tracking.
  
• Perform preventive and corrective maintenance on computers, printers, and other devices.
  
• Assist in basic network configuration and support (cabling, Wi-Fi connections, network printers).
  
• Train users on the basic use of tools and systems as needed.
  
• Follow company information security procedures and policies.
• Occasionally for overtime or on-call support in critical cases.

Language Skills

• Ability to communicate clearly and concisely, both orally and in writing, in English.
• Spanish optional.

Soft Skills

• Teamwork and customer-oriented approach.
• Flexible attitude, reliable, responsible, proactive in work
• Effective communication and courteous user interaction.
• Analytical and problem-solving skills.
• Organization and priority management.
• Ability to manage multiple tasks, prioritize effectively, and meet deadlines
• Willingness to take on new responsibilities and learn new tools or processes
• Contributing to a positive and efficient office culture

Technical Skills

• Windows 10/11 operating systems (installation, configuration, troubleshooting).
• Microsoft 365 / Office 365 suite.
• Basic LAN/Wi-Fi network support.
• Hardware maintenance (PCs, laptops, printers).
• Ticketing tools (Jira, Remedy, GLPI, or others).

Required Qualifications

• Technical degree or bachelor’s in systems, Computer Science, Information Technology, or related field.
• 2 years of experience in onsite technical support or help desk.
• Experience resolving Level 1 and Level 2 incidents.