ABOUT THE JOB

wizlynx group, with the founding core of our company headquartered in Switzerland since 1992, is an ethical, trustworthy, and vendor agnostic global Cyber Security provider.  Our vision is to be a best-in-class global Cyber Security company, enabling customers to focus on their core business by providing high-quality, value added and innovative Cyber Security services.

A key member of the regional engagement team, the Cyber Security Engagement Manager is responsible for client liaison, supporting our business development and technical teams, and coordinating the Cyber Security Engagement Coordinators to successfully deliver security assessments.

Working in a dynamic environment, you will be comfortable supporting multiple clients, engagements, and tasks that are assigned to you and the regional coordinators. Competent in planning, execution, and tracking of security assessments, you will take ownership of complex or large engagements.

Your performance will be a key factor in ensuring client satisfaction and maintaining our high-quality service.

Hong Kong website:

English version: https://www.wizlynxgroup.com/hk/en/

Chinese version: https://www.wizlynxgroup.com/hk/zh/ 

JOB SUMMARY AND MISSION

The Cyber Security Engagement Manager position contributes directly to the success of wizlynx Group. In summary, the mission to be performed in accordance with internal SOPs and guidelines will include the following:

Communication:

• Own assigned engagements as the Single Point of Contact for the client.
• Develop relationships with client executives and other stakeholders.
• Ensure proactive, timely, and open communication between the client and internal teams.
• Single Point of Contact and initial escalation point for regional Cyber Security Engagement Coordinators.
• Ensure the client and internal management are provided with regular status updates for assigned and regional Cyber Security Engagement Coordinators engagements.
• Across regional engagements, ensure issues are visible and raised early to avoid or mitigate risk by facilitating a faster resolution.
• Interact with key company leaders to promote wizlynx group; actively promote and participate in wizlynx group social media.

Coordination/Management:

• Manage the assignment of engagements to the regional Cyber Security Engagement Coordinators.
• Coordinate the regional Cyber Security Engagement Coordinators to ensure SOPs are followed.
• Onboarding of new Cyber Security Engagement Coordinators.
• Monitor (KPIs) regional Cyber Security Engagement Coordinators and provide feedback to management. Audit engagement documentation for the region to ensure adherence to SOPs and guidelines.
• Consolidate learnings, best practice, and promote improvements in collaboration with other regions.

For assigned engagements:

• Coordinate planning activities to ensure an efficient and risk-averse schedule. Including negotiating optimal conditions (restrictions and desired starting dates) with the client and internal resource assignment based upon client requirements.
• Coordinate the request, timely delivery, and validation of prerequisite documentation and information from the client and/or internal teams.
• Manage the tracking, reporting, and follow-up activities throughout the execution.
• Manage the planning, execution (lead the meeting), and follow-up actions for the client kick-off meeting when the engagement requires.
• Post engagement follow-up with the client to ensure satisfaction.

Administration:

• Audit and apply corrective actions to engagement documentation for the region.
• Maintain Issues & Risk register for regional engagements.

For assigned engagements:

• Timely updates to internal systems to facilitate the tracking and reporting of the engagement.
• Ensure control/milestone documents are completed, validated, signed, and distributed.
• Maintain overall project documentation library.
• Document (and distribute) key meetings within the engagement team and/or client.
• Issue formal status reports and updates.
• Track progress and completion of engagements, coordinating with the billing team to ensure timely payment collection.

IDEAL EXPERIENCE

• 1-3 years IT work experience.
• Experience in the proactive delivery of managed support services within Network Operations, ITIL and Service Management environment.
• Experience within IT Project Management and service delivery.
• Comfortable working within an international multi-cultural environment.

LANGUAGE SKILLS

• Fluent technical English and Cantonese (speaking and writing).
• Ability to communicate clearly and concisely, both orally and in writing in English and Cantonese.

DESIRED SKILLS AND EXPERIENCE

• Team oriented.
• Flexible attitude, reliable.
• Customer friendly approach and appearance.
• Risk averse mindset.
• Being proactive, independent, and able to take decisions when facing challenges.
• Strong analytical and problem-solving skills.
• Ability to manage multiple projects, juggle priorities and deliver on tight deadlines.
• Conflict resolution, negotiation, and consensus-building skills.
• Thrive in a fast-paced environment.
• Collaborative and consultative work style.
• Excellent hands-on experience and knowledge on MS Office tools like MS Word, MS Excel, MS PowerPoint, and MS Project.

SUMMARY OF EDUCATION

University or similar desirable.

SUMMARY OF IDEAL EXPERIENCE, SKILS, KNOWLEDGE, AND ABILITIES

• Act as link between our client and stakeholders for requests during project delivery.
• Actively respond to requests within the defined KPI.
• Write/update required documentation and update data in online tools (e.g., changes, validation documentation, systems proposals, recommendations, etc.)
• Execute change management activities using defined processes and protocols.
• Interaction with execution teams across global locations.
• Update the pipeline report weekly; coordinate with the wizlynx group leadership team to ensure the required capacity is available to fulfill new business.